Question 1

What is Texio?

Accepted Answer

Texio is an AI-assisted academic document tool that generates a Model Paper — a high-quality structural template — based on your specifications. Every document comes with a citation audit report, AI usage disclosure, and citation export files.

Question 2

What is a Model Paper?

Accepted Answer

A Model Paper is a structural template created to the exact specifications of your assignment. It is designed as a learning reference: study the structure, adapt the arguments, and write your final submission in your own words. Texio does not produce work for direct submission.

Question 3

Who is Texio for?

Accepted Answer

Texio is for students, researchers, and academics who need a well-structured reference document to guide their writing. It is particularly useful for theses, research papers, and seminar papers where academic structure and verified citations are important.

Question 4

How long does it take to receive my document?

Accepted Answer

Document generation typically takes 1–3 hours after you complete Step 2 (detailed requirements). You will receive an email notification when your document is ready to download.

Question 5

How does Texio verify citations?

Accepted Answer

Texio uses a two-layer verification process. First, each cited source is queried across five academic databases (Semantic Scholar, Crossref, PubMed, arXiv, and OpenAlex) to confirm the source exists and is accessible. Second, the source content is checked to confirm it actually supports the cited claim — not just that it exists.

Question 6

What if a citation cannot be verified?

Accepted Answer

Unverified citations are clearly marked in the citation audit report with a red indicator. You can review these manually and decide whether to include or replace them. No citation is silently passed as verified.

Question 7

Can I see which sources were used?

Accepted Answer

Yes. Every order includes a citation audit report listing all sources with their verification status, clickable DOI links, and claim-support accuracy scores. You can verify any source yourself.

Question 8

What citation styles are supported?

Accepted Answer

Texio currently supports 10 citation styles including APA 7, MLA 9, Chicago 17, Harvard, IEEE, Vancouver, AMA, Turabian, OSCOLA, and ASA. You select your preferred style in Step 1.

Question 9

Is using Texio ethical?

Accepted Answer

Yes, when used as intended. A Model Paper is a structural learning reference — similar to using a writing tutor, a writing center, or a professionally annotated bibliography. It is designed to help you understand how to structure your own work, not to replace your writing.

Question 10

Does Texio include an AI disclosure document?

Accepted Answer

Yes. Every order automatically includes an AI usage disclosure document as a standard deliverable. This document describes how AI was used in generating the structural template and is intended for transparency.

Question 11

Can I submit the Model Paper directly?

Accepted Answer

No. A Model Paper is a structural template and learning reference, not a finished academic submission. Submitting it as your own work would violate academic integrity policies. It is designed to be studied, adapted, and rewritten in your own voice.

Question 12

How do I use the Model Paper correctly?

Accepted Answer

Review the structure, argumentation flow, and citation approach. Use it as a guide to draft your own submission. Rewrite all content in your own words, verify sources independently, and adapt the structure to your institution's requirements.

Question 13

How does pricing work?

Accepted Answer

Texio charges a flat rate of $5 per page. Your total is simply the number of pages multiplied by $5 — no subscription, no hidden fees, no upsells.

Question 14

When am I charged?

Accepted Answer

Payment is made upfront before your document is generated. After successful payment, you receive a one-time Step 2 link via email to provide your detailed requirements.

Question 15

What if I am not satisfied with my document?

Accepted Answer

If your document has significant quality issues that fall outside the scope of what a Model Paper is designed to deliver, please contact support. Each case is reviewed individually. Note that subjective preferences about writing style are not grounds for a refund.

Question 16

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Your order details, uploaded files, and generated documents are stored on secure servers and are not shared with third parties.

Question 17

How long are my documents stored?

Accepted Answer

Your generated documents and uploaded files are retained for 30 days after delivery. You will receive a reminder before automatic deletion. After 30 days, files are permanently removed from our servers.

Question 18

Who can see my order details?

Accepted Answer

Only you and authorized Texio support staff can access your order details. Your content is never used for AI training or shared with other users.

Question 19

Can I request my data be deleted?

Accepted Answer

Yes. You can submit a data deletion request at any time under your GDPR rights (Right to Erasure). Full GDPR Subject Access Request functionality is available through your account settings.

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