Is this human translation?
No. Every translation is AI-generated and automatically quality-checked for terminology consistency and formatting fidelity. There is no human translator or reviewer, so you should review the final document before any formal use.
What do I receive?
Nine files in every translation order: the translated document in Word, in PDF and as structured text; a bilingual view; a terminology sheet; a quality-control report; and the translation protocol — the last two in both Word and PDF. Two further reading variants join them when they apply or when you select them.
Which languages are supported?
Designed for 50+ languages; verified pairs first (English⇄Hebrew). Every language pair carries a coverage level from a four-level model, and you are shown it. A pair that has not been checked against a control set does not pretend to be one that has.
The four coverage levelsHow is pricing determined?
Pricing is based on document length and complexity, starting from $3.90. You see the exact price before you pay — no subscription, no credits, and no recurring charge.
How long does a translation take?
Most documents up to 10,000 words are ready within 1–3 hours. Length and complexity affect it — longer, scanned or complex documents take more.
What happens to structure, tables and citations?
The system aims to preserve the source's structure, tables and reading order. Terminology stays consistent across the whole document, tables stay tables, and citations and references are preserved rather than translated. Figures and charts are preserved as in the original; their captions are translated.
Are figures and charts translated?
No. Figures and charts are preserved as in the original; their captions are translated. Text printed inside an image — axis labels, a legend, wording on a chart — stays in the source language. The figure itself is carried through as it is, and that is what guarantees it does not come back distorted.
Do you offer certified or sworn translation?
No. TEXIO Translate is not a certified or sworn translation service and cannot be used where an official certified translation is legally required.
Are there several quality levels?
No. There is one level, and it is called Verified. Every order gets the same files and the full quality-control report. There is no fast lane, no extended lane and nothing to upgrade to.
Can you translate scanned or photographed documents?
Yes. We extract the text from a scanned PDF or photo first, then translate it. You can also order extraction only, with no translation.
What can I upload, and what comes back?
PDF (including scanned) and Word. Every document comes back as Word, as PDF and as structured text.
Can I send several files, or translate into several languages at once?
Not at the moment. One order is one file into one target language. Several documents means several orders, each priced separately.
What happens to my document? Who sees it?
Your file is private, is used only to produce your order, and is automatically deleted after 14 days — or sooner, if you delete it yourself from your download page. It is processed by models from OpenAI, Anthropic and Google. Under our AI providers' API terms, your content is not used to train AI models.
Exactly what happens to your documentWhat if something is wrong with a deliverable?
Free technical reprocessing if a technical problem affected the deliverable, within 14 days of delivery. You ask through the contact form, with the subject "Problem with a deliverable / reprocess request" and your order number. If the re-run cannot fix it, or the order could never have been delivered as described — you are refunded in full. This excludes style preference, human proofreading, certified translation, handwriting fixes, perfect reconstruction of low-quality scans, and manual chart editing; and also text inside figures, which is never translated, and layout fidelity and the searchable PDF, which are best-effort.
Are there examples to look at?
The full examples are still in preparation. In the meantime you can see exactly what each example will contain, and the explanation of each of the nine files.
Can I get help before or after ordering?
Yes — you are not left on your own after ordering. Write to us through the contact page with any question, before you order or after the deliverables arrive. Prefer to talk it through? Add a phone number and a convenient time to your message, and if it helps we will arrange a short call.